We're committed to making insurance accessible to everyone
InsureDirect LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.
We believe that everyone deserves access to clear, transparent insurance information and the ability to obtain coverage independently. Accessibility is not just a legal requirement—it's the right thing to do.
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the Level AA standard. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Information and user interface components are presented in ways that users can perceive
User interface components and navigation are operable by various input methods
Information and operation of the user interface are understandable
Content can be interpreted reliably by a wide variety of user agents, including assistive technologies
We have implemented numerous features to make our website accessible to all users:
Full keyboard navigation support for users who cannot use a mouse
Descriptive alt text for all images and visual content
Sufficient color contrast ratios for text and interactive elements
Clear, legible typography that can be resized without loss of functionality
Clear visual indicators for keyboard focus on interactive elements
Proper heading structure and semantic markup for screen readers
Clear labels and error messages for all form fields
Skip navigation links to help users bypass repetitive content
Accessibility is an ongoing effort. We regularly review and test our website to identify and address accessibility barriers. Our commitment includes:
Our website is designed to be compatible with the following assistive technologies:
JAWS, NVDA, VoiceOver, TalkBack
Dragon NaturallySpeaking, Voice Control
ZoomText, MAGic, browser zoom features
Switch devices, eye-tracking systems
Despite our best efforts, some areas of our website may not yet be fully accessible. We are actively working to address the following known limitations:
If you experience any difficulty accessing any part of our website or need assistance with any content, please contact us. We are here to help and will work with you to provide the information or service you need through an alternative communication method.
We welcome feedback on the accessibility of our website. If you have suggestions for improvement or encounter accessibility barriers, please let us know. Your feedback helps us improve the experience for all users.
We aim to respond to accessibility feedback within 3 business days and to propose a solution within 10 business days.
If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:
1201 Mail Service Center · Raleigh, NC 27699-1201
Phone: (919) 807-6750 · www.ncdoi.gov
ADA Information Line: (800) 514-0301 · www.ada.gov
Insurance is one of the most important financial decisions a person makes. The ability to compare coverage options, understand policy terms, and make informed decisions should never be limited by a disability or assistive technology barrier. At InsureDirect LLC, we believe that every person — regardless of ability — deserves equal access to the tools and information needed to protect their family, home, and livelihood.
This commitment extends beyond legal compliance. The Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act establish baseline requirements for digital accessibility, but our goal is to exceed those standards. We design our platform with the understanding that users interact with digital content in many different ways — through screen readers, keyboard navigation, voice control, and other assistive technologies — and that each of these interaction methods deserves a first-class experience.
If you are a person with a disability who needs assistance obtaining an insurance quote, reviewing policy documents, or communicating with a licensed agent, please contact us directly. We will work with you to ensure you receive the same quality of service as any other customer, through whatever communication method works best for you.
Accessibility is not a one-time project — it is an ongoing commitment that requires continuous attention as our platform evolves. Our current accessibility roadmap includes the following priorities:
Accessibility Statement Last Updated: January 2026
This statement will be reviewed and updated regularly as we continue to improve accessibility. InsureDirect LLC d/b/a AssureArc — Charlotte, NC — NC DOI License #3004145347